I ordered two helicopters and they were packaged VERY poorly, so that one of them was damaged. It took several days to get an RMA number, but I returned the broken unit. The copter was verified as returned 2 weeks ago, but a replacement copter was never shipped. I've left phone messages and sent emails with tracking info and was told my copter would be shipped, but it never was.

Follow-up: Replacement was shipped shortly after making original post. Hopefully it will arrive undamaged.

Follow-up #2: The replacement 3D's Green Mini EMT008_GreenHeli arrived severely damaged -requested RMA and shipping label (I paid for shipping on the first return, in the hope I'd get it replaced in time for Xmas). Have sent 2 emails, including this picture of what greeted me when I opened 2nd shippment package. Huge disappointment for Xmas.