RE: WHAT'S WRONG WITH NITROPLANES.COM?
URGENT!!!! Nitrostaff1
The Giles 202 that I received yesterday is missing much of the hardware. I called today and talked with Paul at your service center. He told me he would take care of the issue and get right back to me that was at 11am today. I am against a wall with this plane as I need to get it built as a gift for a club member that is leaving the area permanently. Our Christmas party is this Saturday and with out the hardware bags I can not build the kit. Most of all I need the Hinges, as you know this plane uses pin style hinge points (Robart style) and is pre slotted for this. I need the hinges ASAP. I told Paul that the part #'s are located on the supplemental instruction sheet located in the box as he did not know what a hing was or what it had to do with the plane (Very frustrating dealing with someone in customer service that has no clue as to what he is selling or helping with) I explained everything to him and stressed the urgency. Please get the hinges if nothing else sent to me over night. I can figure something out for the rest of the parts (Wheels, Tank, Bolts, Nuts, Rear Wing Tube etc.) Please e-mail me when this has been taken care of .