ORIGINAL: GotSky
Gald to see nothing has really changed. Still no response via Phone, Not response per this forum... I really need the parts for this plane, Paul in service was of no help. No response here.. I will report this to VISA as merchandise not received as advertised.... Meet the new boss same as the old Boss ---The Who[
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Hi, we have sent you the hinges today and you should receive it shortly. Please understand that it is the holiday season now, which is also the peak time for us. We ship over 1000 products a day and most of us are staying till 2 AM everyday to handle urgent customer requests like yours. And honestly, we place all of our NitroPlanes customers as our priority and do our best to fix up any issue that may occur. But you know, it hurts to hear a repeat customer like you threatening with chargeback (especially after we promised you a replacement fuse and wing for your Yak which will come in next week)....In any case, if you are SERIOUSLY NOT SATISFY with your purchase, you can always return it (unused, in original package) for a full refund...you shouldnt threaten with chargeback....But again, i may understand you still havent develop trusts with us....this year and every year from now on, we seriously do our best to take care of problems customers may have...it may not be lightning fast, but it'll be done in a timely matter