Geez. Amazing how things change when you get what you want. One extreme to the other. Probably it was just like the man said they are super busy during the christmas rush and they dont have time to check their probably thousands of emails a week. Now that christmas is over he can email you three times a day so you dont flame his company any further on RCU. You know this company is a bare bones distributor that sells cheap arf kits. If you want lightning quick customer service you probably need to go ahead and pay premium price and go with horizon hobby.