Hi there people!!! Basically pilot727 is right...We chose to have this forum discussion on our behalf because we want to improve our customer service...It is OK for people to whine and vent their frustrations here because this is exactly what this forum is about...however, we tried our best to train our customer service people not to send any frustrating customers here...if there's problem, we do our best to solve it over emails or phone...it's jsut that sometimes the people we hire just not managing the customer service dept well enough so some really frustrating customers would come to RCU! It's OK because the upper management people just want to catch every issues we have!!! and to be honest, some of the people we hire might ignore issues in the past (like early stage of our business) but I think the last half of 2006 has been pretty cool (besides some missing part issues, damage by fedex, and the busy christmas )...

so i hope 2007 will be a even better year and hopefully this thread will not take off !!!
We will also add a few more tech guys to the team and mostly likely will work with our local flying clubs to help us out with tech issue

We will also work more on the QC to minimize missing parts and add more $$$ to the package so it won't be damage as easily....

As for the manuals, it has always been a negative factor to us so we going to improve on those too!!! Just a slower process

So until next year, Happy New Year everyone!!!