I have no beef with Nitroplanes, as my experience has been pretty good. Shipping was reasonably fast and a bit expensive, but overall I guess it is competitive. As for the parent company (RaidenTech), that's another story. I had actually figured out on my own that RaidenTech and NitroPlanes were related because the credit card charge both said "EGRANDBUY". I ordered a RC helicopter from RaidenTech on Dec. 14, which had time to get here before Christmas and I waited and waited and waited.... Nothing changed on order tracking up to the time I cancelled my order after Christmas and put the charge in dispute. Response from customer service was slow, sometimes taking several days to get a response, and the response was not always relevant to what I had sent to them. It was like they did not read what I had sent them. I even called them at my expense, got voicemail, left a message and no one called me back. That's pretty bad customer service. It will be a VERY long time before I order anything from RaidenTech again.

I was desperate to find a Bell 47 RC helicopter and no one in this country seemed to have one until I found one in stock at HOBBY E-STORE. I ordered one before Christmas and days later when no shipping information was forthcoming, contacted them and made an inquiry. It turns out that there was NOT one in this country, and it was going to have to come from China. It is now Jan. 4, and it STILL has not been shipped from China. They said it was due to being on vacation from Christmas and New Year's (yeah, right, and maybe hung over?). I thought the Chinese New Year came later in January. I had given them the OK to substitute 2 different helicopters and yep, you guessed it, both of them were out of stock and would have to come from China also. Sometimes it seems the customer just cannot win. So the problems we are all experiencing with one company are not uncommon. Other sellers appear to have similar problems. I am just getting started with RC helicopters and have the itch bad, but I just can't scratch it, doggone it. I would like to say that MYRCSUPPLY has excellent customer service, and quick response to inquiries. They even called me on the telephone early the next day to talk to me about a late night e-mail sent just the night before. Their ground shipping is SLOW but that appears to be due to the carrier, not the seller. I will buy again from both NITROPLANES and MYRCSUPPLY. Both them are trying hard to do it right.

BTW, anyone have a suggestion on how to install a replacement tail rotor motor on a Walkera 22E? I have destroyed 3 of them trying to get one installed correctly (pressing the gear on the shaft without damaging the motor).