I recently ordered a Richmodels Yak-54 electric profile. It arrived with a broken wing which appeared to be damaged in shipping. I e-mailed photos of the damage on a Saturday and got a response within a couple hours. I have recieved a tracking number for the replacement plane and was told to just keep the damaged one. Maybe others have had issues but my problem was resolved quickly with great, friendly service. I will definitely buy again.

As for the the quality of the plane, I was very impressed. Aside from the damaged wing, the components are straight and covered well. The hardware looks good too. I was happy with the quality I got for the price I paid.