Since my last posting about Nitroplanes, a "fill it or kill it" E-Mail to them, a contact with my Credit card Co, and a caustic Yahoo questionnaire response, I received the item purchased in mid-Dec. It's too bad that I felt the need to make such a fuss. Commercially, NP has fulfilled it's obligation to me, and the matter is closed. Squeaky wheels can be avoided with preventative and routine maintenance, and maybe NP has realized that. With it's ever expanding product line, that I see on it's website, it's office/support responsibilities have increased too. Maybe that will benefit future customers and NP accordingly.