When I was still working at "Corporate America", I recall an article in the Wall Street Journal about customer services and customer relations. Most businesses recognize the need to satisfy the customer, if possible. However, sometimes it is best to "fire" some customers because their business is not worth the expense and drain on resources to try to appease a chronic complainer.

I have no way of knowing if any of the issues brought up on this thread would be so described, but any time I encounter any of the occassional examples of hysterical complaining and attack threads against a business I see from time to time, this little red flag starts waving in the back of my head.

Just my opinion.