CMP doesn't make foamies AFAIK.

However I would give him the benefit of a doubt. He could have mistated his purchased item.


He hasn't really bad mouthed NP, unless I didn't read all of his posts... He's stated that he LIKEs the planes, but has had a hard time with customer support.

I've received planes which were missing the C.G. correction sheets, and had I flown them I would be in the same boat he is.

The problems with customer support are in large part is due to the sole reliance upon e-mails and the inexperience of people who do on occasion answer the phone in dealing with end user questions about RC problems.

When people are away and e-mails do not get answered, the customers can get upset and/or scared that they will be unsupported though a problem.

This can be frustrating to people, and thankfully NP has stated that you are moving as quickly as you can to do something about this... which is good. Please keep at it.

You guys have always answered my e-mail messages in a good & timely manner, but e-mails are also easy to loose and overlook in this wonderful world of SPAM.

He's right, Tower's customer support is wonderful... but then their prices are MUCH higher to offset that and pay for their spun off support organization.....

So I buy a lot of planes from Nitroplanes knowing that you guys can be very busy at times.

BTW: IMHO Tower is often SLOWER than Nitroplanes in answering e-mails, but you can reach them by phone more easily.