Well, I was working at the AMA show this whole weekend (was supposed to go vegas) and was amazed by the # of compliments we actually got for the quality of the airplanes. A few customers drop by and kinda talked about customer issues but then again, these people are very understanding and helpful. They really appreciate the things we sell and in return, we would feel really bad if we ever let them down ... Then again, technical issue and support will not be a problem anymore as we are working to fix this problem...I will soon begin to introduce you our tech guy (his name is Vic, AMA member for around 45 years. This nice guy LOVES the quality of our planes and so we are very comfortable that he'll be able to help each and everyone of you in the future... he'll be assisting anyone needing help with planes purchased from Nitroplanes.com...This guy will handle all the technical emails, forum supports and also phone calls...We'll also slowly revise the manuals and every bugs so there's not gonna be things like CG OFF BLAH BLAH BLAH I CRASHED MY PLANE