ORIGINAL: pilot727
If it were your plane that you lost you would not say bla bla bla it was your instructions that made the pl;ane crash so replace it he was doing just what you told him to do .
I think your going to dump everything onto this poor guy, you need a whole staff you need some one that has time in the air as well as in the repair shop, you think that one guy can handle your problems.
I prefer to be optimistic and HOPE....
However, yeah if the instructions were wrong, and someone lost a plane because of this, most companies would indeed offer to replace the plane on their own nickle, and deem the sale a net "loss". This is what most purchasers expect.
If the instructions were right, but the builder/flyer didn't heed them, that's another matter altogether...
Re: Poor guy.
Large support staffs begin with one overswamped person, often screaming about lack of needed help. The problem is when there is NO ONE that is responsible for all of this.
Here's hoping that Vic is given enough say-so and resources to fix the problems. I've walked those shoes.