Is your name NP, are you working for them?? This letter that was sent to NP, was for them to read and to understand i was not writing to you and when i do i will put your name on the heading, do you understand that, i was only trying to help a guy that needed out support, also i do think that NP are trying to do better and they do make some nice planes as i have a friend that buys there all the time and has not had one problem with them, the thing is that when a customer write to a company with a complaint, usually people that are in our hobby are good people and are not out for a free plane, first the company never should of applied that he never bought the plane there, are you with me so far, second they should of just asked for his account number then talk to him, i to have gotten a bad plane from a couple of different company's and they took care of me as i have bought many airplanes and have only had two problems, one with ups, they replaced the wing that got damaged and horizon hobbies and they sent me another plane, great company, great carrier, are you still with me, help those whom need help, i am sure that NP will be a better company with the right people working for them but it is going to take more then one good man, maybe two would be a much better start, both knowing the different kinds of airplanes as today there is so much out there, so many changes that i am sure many of us do not understand but the company selling them has got to know it's products, all of them, i have tried to break this down so that even you can understand this, even though i never wrote to you in the first place i was writing to NP and as far as i am concerned, i have never bought a plane from them but i have been thinking about trying them out as they are willing to listen to people like me giving them information on what i as a pilot and a rc pilot, oh that means i have also flown and owned several different real airplane's also i have flown and crashed many rc airplanes, as we all have, let us try to be nicer to everyone and all get along, i am sorry if NP took my letter as putting them down as i was not, i think there a great company trying but when i have something to say i am going to say it to them only trying to help a guy that i believe to be honest with them and not to doubt his word as a fellow pilot, if he does not come up with his number's i will then take back everything i have said to protect and to agree with him but in my heart he is telling the truth, and if you cannot understand what i am saying then go onto some other site or just do not read it, but dont tell me about why i wrote that way as i have a reason, but you would not understand it.