I've advocated that the ARF newbie NOT start with most of the N.P. ARF's (with the possible exception to the trainer ARF...)

The NP ARF's are great when you've put together a few planes and know what to expect and what to do... this thanks largely to the supplied directions.

That said, the planes that I have purchased, have held up well, a couple with well over 100 flights on them and several crashes.... well I do coat the covering too...

So it depends upon what you are looking for.

NP knows that customer support is an issue that they need to address. That has been well established.

Like any firm they are encountering their first "big" growing pains.... something that they might not have been ready for.

As long as my purchases arrive, I'll cut them some slack.... even if it is out of my own self interest... I do like the prices.