Hey guys,

I'm working with Vess to get their site up to speed, and now have their shopping system back in operation (Robert is a friend and fellow flyer). My company (Scootworks.com) is partnering with Vess Aero to manage their shipping and warehousing (they're just down the road from us here). In addition, we also have a new phone line going into our shipping department this coming week to take phone orders for Vess Aero. We have 18 employees with a shipping department that runs 2 shifts/5 days to support our own internet/phone sales, so our folks are familiar with this type of operation.

I've ripped out the Vess shopping cart and have merged his shopping system with our secure shopping system, and have it up and running. We're going to be working on the static pages of his site in the coming days to improve navigation and overall "feel", but the important thing is the shopping package, and that is now rebuilt and completely in our control (as opposed to the ISP, who seemed to be lost).

Vess' provider made some changes, and the provider's own techs couldn't figure out what the problems were. They have several customers with the same problems as the Vess site, but couldn't resolve the problems. Robert was banging his head against the wall for weeks with these guys, spending hours on the phone with them at the time...but no avail.

I've been managing 27,000+ SKUs and our own secure shoping system at scootworks.com since 1998, and feel his pain. Allowing a 3rd party to manage a shopping system can be painful, and we decided to take over our system in '98 for the same exact reasons. We now have multiple dedicated servers with mirrored raid drives, off-site redundancy, no live databases to hack into, etc.

Anyway, the look of Vess Aero wil be changing over the coming days, and it's now back in operation and secure to shop at.

BTW, you can link directly to the VessAero shopping system on our server at :

http://www.scootworks.com/swcart/shop/vess.htm

Upward and onward!
Dave