I have had a similar experience. I ordered a replacement wing for a WattAge Decathalon on December 28th. When it arrived, there was no damage to the box. I left the wing in its bag and put it on the shelf until I was ready to work on the plane. Mid January I took the wing out of the bag and discovered that it had damage which was hidden by the bag. I don't think the damage was Hobbytron's fault. I believe it was poor packaging and the trip from China that beat it up. The wing has hard plastic attach points for cabane struts and there is a thin foam sheet wrapped around the wing in that area. The damage looked like it was caused by the same hard points on another wing that was stacked on top of this one. The foam didn't protect the wing, but it did a good job of hiding the damage. That is the only thing good I can say for Hobbytron. I immediatly called them and after setting on hold for 30 minutes I selected the option to leave my phone number. They never called so I sent an email a week later. No response to that email. February 5th I discovered that they had a special hot line to provide customer service for items bought during the Christmas rush. I immediatly sent an email to that special hot line. A week later I had received no response so I called twice, both times on hold for 30+ minutes. I left my phone number both of these times. 2/27/2007 I received a response to my email from the 5th. It appologized for my trouble and informed me that my problem could not be resolved by email and that I should call them. I have written this off and I am thankful that it was a relatively inexpensive item ($16 plus shipping which was exhorbitant for the item involved)