I made the mistake of ordering a SRC Pegasus as a gift from "Hobbytron" and it showed up missing the advertised training gear and it was defective. I notified them and was issued a RMA to send it back. A couple days later I received an email stating I have a store credit. I sent emails requesting a refund but they have not responded at all. They never responded about advertising the training gear that I never got. Stay away from Hobbytron.

I have had a similar experience. I ordered a replacement wing for a WattAge Decathalon on December 28th. When it arrived, there was no damage to the box. I left the wing in its bag and put it on the shelf until I was ready to work on the plane. Mid January I took the wing out of the bag and discovered that it had damage which was hidden by the bag. I don't think the damage was Hobbytron's fault. I believe it was poor packaging and the trip from China that beat it up. The wing has hard plastic attach points for cabane struts and there is a thin foam sheet wrapped around the wing in that area. The damage looked like it was caused by the same hard points on another wing that was stacked on top of this one. The foam didn't protect the wing, but it did a good job of hiding the damage. That is the only thing good I can say for Hobbytron. I immediatly called them and after setting on hold for 30 minutes I selected the option to leave my phone number. They never called so I sent an email a week later. No response to that email. February 5th I discovered that they had a special hot line to provide customer service for items bought during the Christmas rush. I immediatly sent an email to that special hot line. A week later I had received no response so I called twice, both times on hold for 30+ minutes. I left my phone number both of these times. 2/27/2007 I received a response to my email from the 5th. It appologized for my trouble and informed me that my problem could not be resolved by email and that I should call them. I have written this off and I am thankful that it was a relatively inexpensive item ($16 plus shipping which was exhorbitant for the item involved)

I agree. Hobbytron has problems. Very very poor customer service. I purchased an SRC heli from Hobbytron. I been having problems with the heli and keeps refering me to SRC customer service...... by-the-way, SRC's web page is now offline. Both Hobbytron and SRC's voice mail boxes are allways full so you can't even leave a voice mail. Instead of Hobbytron's customer service dealing with SRC, they make you do it instead. Unbelievable!!!!

Dont buy anything from hobbytron, they are thieves. I ordered a little r/c plane for my son, it arrived damaged (the box looked like someone stepped on it) and shipping box was in pristine condition, meaning it was damaged before it shipped, plus the thing doesent even work (it doesent hold a charge). I tried calling them, they are always closed. Their online customer service never logged on, and they do not respond to e-mails. They suck. I would never buy a thing from them again.