Hey jfannnin,

Rest assured that CEN is going to take care of things for you. I have had some problems with them as well and got frustrated, but stuck with them and their products. Now I'm glad I did.
A few things just went wrong and there was some miscommunication, but in the end when everything was sorted out, they bent over backwards to help me.
What I am saying is this:
They are human... mistakes happen.
Don't get jaded just yet. You had a slightly bad first impression but I guarantee you they are a great company and have incredible customer service.

Always remember... It could be worse... you could have bought a Losi with a damaged part in it... You'd never get a replacement from the all mighty Team Losi lol