This is a warning: Stay clear of Nitroplanes.com if you value your hard earned money, or expect any kind of customer support from them. Once they have your money, they don’t give a care about you anymore.

I was warned about the terrible customer support at Nitroplanes.com, but I stupidly went ahead and bought an Edge Fury 540T 50 from them anyway. Then the problems started.

My plane came with the wrong manual, and after repeatedly emailing Nitroplanes.com with no response, I tried calling them. After repeated attempts, when someone finally answered the phone, his English was so poor, I could barely understand him. Basically, he told me they couldn’t get me the manual. Apparently all these planes were shipped from China with the wrong manual!

The Nitroplanes.com’s “customer service rep” (I use the term service very loosely) was not able to tell me where the CG was supposed to be, either. Ironically, a customer service rep at Kyosho was able to give me a ballpark CG for their Edge 540, which is similar to my Nitroplane Edge. The

Kyosho CG ended up working fine, but after about 20 flights, my Edge went down, basically surviving the crash, but the canopy and cowl were beyond repair. Nitroplane’s unbelievable response was this: "We don't supply any spare parts for this plane, but you can buy another plane from Nitroplanes.com, and use your old plane for spare parts.” What a joke!
I will buy another plane, but it won’t be from Nitroplanes.com, that’s for sure.

My options to salvage my Nitroplanes.com Edge: Since Kyosho’s canopy and cowl won’t fit my Nitroplanes.com Edge, I am basically screwed, unless I want to take the time and trouble to fabricate a cowl and canopy for my Edge from scratch.

Bottom line: buyer beware, and if you have any problems with your Nitroplane.com product, don’t expect to receive any help, whatsoever, from them. They are less than worthless.