This is news?? NOT!!!!!!!!
This has been reported over, and over, and over, and.............. on RCU. Nitro Planes sells ARFs, not support, not parts, not customer service. It's basically "we have your money, now go away".
Check with http://www.ak-models.com/
They sell many of the same models as Nitro Planes and may have the parts you need. They have much better customer support.