Old, Old news. At least post this in their support forum to give them a chance to answer. Or was this just a rant to feel better? I am not a big fan of their's either, but guys, what do you expect for $100? Planes are built decent, very decent for the money they are charging. No manual? so what, I would not spend an extra $80 for a well written manual and some slightly better hardware on a 40 size plane. Also even if they did stock parts, I am sure you would complain about spending $25 for a new cowl on a $100 plane. This is just a no win situation. Yes they do have poor customer service and shipping charges are very sketchy. But when you charge a $100 for a plane you can't have high paid knowledgeable staff to solve your problems, you have $5 an hour anything you can get off the street support. We just have to either live with it or pay more and maybe get a better product elsewhere.