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Old 05-05-2007 | 06:17 AM
  #17  
LDM
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From: Denver, PA
Default RE: NitroPlanes.com, Nonexistant Support

At one time RCU was a great source for real info from modelers , I love this site and I know it need ad money to survive . My concern is that the RCU members did there job and warned everyone that Raidentech , egrandbuy , jaydrc and the other names created by the now nitroplanes .com was a very difficult company to deal with .
Raidentech alone was probably the worse name they operated under .
SO then they change there name , and try to clean up there act on RCU .
You guys that say "what do yuo expect for $100" , that is total bull, for $100 you can expect to tweek and reinforces and replace hardware for about 20% of the plane , no biggie , but you should get all your parts , no damage in shipping , good responce by an english speaking person , this is AMERICA AND THAT IS WHAT IS EXPECTED .

If not then , dont expect steller reviews and a forum to continue to be credible with " I am sorry I did not see your emails lol "
I travel to southern Cal once a month , I cant tell you how many times I have called Nitroplanes while in Cal to see if I could visit the facility to see first hand what you are getting ,
I cant get a live person on the phone , ever or a call back .
You can even map quest it , because there is no street address lol .
My point is , spend about $75,000 a year out of the gazillion your making in your top line and hire a great customer servace phone agent , with real responce time and case assignmnet numbers , then you can call yourself a credible company on RCU