Just give nitrostaff1 a PM and your problems will be over, The man will help with no BS, just understand that it might take some time for them to get the parts and ship them out.

I went though the same fight when I had broken and missing parts. I made a complete ass of myself bashing NITROPLANES, all I had to do was give nitrostaff1 a PM and problem resolved.
Dont call,dont E-mail, just give the man a PM, This is the best way to get help.

I know we all like to get what we paid for the first time with no problems, but sometimes it happens, PROBLEM, and then we are all ready to jump off the deep end kicking and screaming as I did. We all know theres is plenty of work and lots of time spent building an ARF, just give nitrostaff1 a PM requesting the help or parts and move onto a different stage of the build wile waiting for your parts.

They have made big improvments over the past year, and once you find the proper avenue to get the help you need, its not that bad, infact you will be surprised ,they do want to help and will.

take care , dont stress , have fun and happy flying

Dave