So you're effectively being true to your moniker.... ????

You haven't deal with them and what you are reporting is merely hearsay.

HMMM...


At the very least LDM has had dealings with them and can gripe for a reason.

BTW: You haven't actually seen the plane that you posted the picture off have you?

Most of our club members find that the pictures do not do the planes justice at all.



I've been treated very well, and I've been able to clue others into how to get their problems resolved as well with very quick response.

If you don't wish to purchase from them because you think you'll get great support service someplace else, great.


You very likely will, with a larger organization that can afford to charge more on the models to offset the required support staff. No wonder Tower, Horizon and others charge so much more for almost identical planes.


Then some people LIKE the inexpensive models and are willing to forgo support as an offset to the price as long as broken items, mis-shippments, etc. are resolved.

I'm up to 12 Nitroplanes planes under my belt.

I've had problems with broken parts on 2, 1 bad shipment, and 1 other plane where I had to go and get parts for it as I purchased it from someone else.

All of these things were graciously dealt with, and I even ended up with an extra plane to boot for my troubles.

This is a fairly good track record for me, and on 12+ transactions, this is not "luck" by any stretch of the imagination.

Some people account for good experience by calling it "luck". That is specious.

How you as a customer handles a problem often helps turn what may appear to be a bad situation into a good one, unless the company you are dealing with is simply intransigent.

I haven't seen the latter with NP, our club members haven't seen it too.


I do find plenty of complaints about Tower and Horizon as well, whom I've also have had great luck.
I told one person who was complaining about someone at Tower not helping them, to call back at a different time so as not to deal with the same A-hat. It worked for them.

Should we have to deal with this? No as a consumer we shouldn't... but it happens.

Likewise I've had screw-ups with NP, and they've fixed each one.