In the matter of replacement parts for my Edge Fury 540T 50: Yet another week has passed and I have heard nothing form you or Nitroplanes. I tried calling again and it took me all morning to get someone there to pick up a phone. When they finally answered, once again I was informed that Nitroplanes couldn’t get spare parts for my Edge 540T 50, and that I am out of luck, end of story.

So which is it, Nitrostaff1? Can you get the parts for me, or not? And why did Nitroplanes send me an invoice indicating they were shipping me an entire new plane, followed by an email saying I wouldn’t be charged for it? What else could I do but assume that you were sending me a replacement plane as a peace offering because you found out that you couldn’t get my spare parts after all; and you were trying to make restitution for putting me through so much frustration and inconvenience.

When I asked the phone rep about the email invoice I was sent showing an entire new plane was being shipped to me, (not a canopy, and cowl, but an entire new plane), they informed me that Nitroplanes is not sending me another plane, a cowl, or a canopy… period. And no explanation was given as to why the invoice was sent. So why did Nitroplanes send me a shipping invoice for merchandise they do not intend to ship? This is more than a simple screw up. This was misleading, and a lousy thing to do to an already frustrated customer.

I still have the email invoice, dated 4-25, order number: 128379, indicating that a new plane is being sent. It says nothing about spare parts, such as a canopy or cowl on the invoice. And it is definitely not a copy of a past order. So what can you do to make this right?