I've read a lot of good and bad things about this company, and many others, in these forums. However, I can only comment based upon my experience with them.

I bought a plane from them; it showed up in less than a week. It came with a wrong flap. One email and three days later the replacement part showed up on my door. Then I noticed it was missing a manual. One email and a week later the manual showed up on my door. No fuss. No excuses. No problems. Their models are nice and the prices are reasonable for what they are. I'd buy from them again.

Tim