So now tell me Trollmaster, that you've never received a bad Hangar 9, Goldberg, Hobbico, Seagull or other manufacturer's plane or had problems with anyone.... and I'll believe that you are selling bridges too.

I've seen no better or worst from each of the manufacturers. They all screw up sooner or later.

How you ( as the consumer ) handle it also enters the picture.

He received one from NP that he felt was junk.

Guess what, so have I.

I e-mailed them about this, and they sent me a much better plane, no cost or shipping, and let me keep the old one to play with. I received the replacement exactly 4 days later.

Well GEEEEEE around here that qualifies as GOOD customer service.