Any ony have a Data safe from JR and using it with a computer that has USB inputs?

I bought the adapter cable that goes from the 9 pin sierial port to the USB.
Problem is that the program is not detecting the interface because it can't find the port. It tells me to set the port manuelly.
I have tried to select the d4 different ports and the auto detect still with no results.

Any help or suggestions would be appriciated.

JR reps are you out there?

Thanks
Joe Lewis