I think you can say that about all companys; I dont care for Traxxas for quality and performance reasons, HPI customer support is not very good in my opinion, and Team Losi also has quality issues. I think that saying Cen has a bad rep with a lot of people is a broad statement. Each RC company has issues with customer care, quality, performance, etc and the only time you hear things about companys is when there pissed off because there RC vehicle is not perfect. I think with the more popular company's (i.e. Traxxas, HPI, Losi) there customers tend to bash the others companys product cause they had a bad experience and they switched, fine, but do we say that Traxxas has a bad rep or HPI has a bad rep? All Im saying is I have vehicles from Traxxas, HPI, Losi, and now CEN and each have there own issues with quality, performance and customer service. So I dont beleive any manufactuer is perfect or better than the rest, there all unique in a there own way.