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Old 09-11-2007 | 01:45 AM
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fireblade5437's Avatar
fireblade5437
 
Joined: Dec 2005
Posts: 974
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From: Leicester, UNITED KINGDOM
Default RE: FLITON CUSTOMER SERVICE STINKS

Good idea to post details!! No i have not tried to call as i wanted Fliton to see the picture of the wing part they had left out... i thought that they would have replied once they had seen it....


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From: Alan @dsl.pipex.com]
Sent: 07 August 2007 17:14
To: '
Cc: '
Subject: Broken wing panel on Edge 540



Hi Samkim,



I got your e-mail address from Ali Mashinchy who said that I should contact you about my wing panel breaking in flight.



I have been testing the XPS radio from the states and was flying this in an Edge 540 with YS63S engine. I had a problem where I got un-commanded aileron movement which made the Edge 540 go into a axial roll which resulted in the wing panel snapping off. The left wing panel did not pull off the carbon tube as I had put carbon wing hooks on top of your plywood ones and after the crash the wing bands where still attached.



I have tried sending e-mail from your web site a week ago but got no reply so I asked my friend Ali for a contact e-mail at Fliton who would help.



I know we had a problem with the XPS we were testing but the wing should not have broken can you please comment on this?



This is the link to the XPS forum that I set up you can see some pics I am sorry I can not show you broken left wing as it went into a lake and can not be recovered



Link: http://www.rcgroups.com/forums/showthread.php?t=719716





Look forward to hearing from you.



Regards



Alan














The above e-mail is with regards to my first Edge 540. This below is regards to my second edge 540.



Dear Sir



I have just received my second edge 540 from Hobbyhorse in Wisconsin (not mini one) 60 – 90 four stroke, the first one the wing panel snapped in flight I did write to you about this but never got a reply.

The left wing panel has had the band retaining hook left out ! Is there any quality control at the factory? I have a picture of this.



Alan



This is one of the receipts, also there was several attempts to send them e-mail but that had to go direct from there contact form on their web site so no proof etc.

This is a receipt for the mail you sent to
<[email protected]> at 9/5/2007 4:46 AM

This receipt verifies that the message has been displayed on the recipient's computer at 9/5/2007 9:35 AM