Ok time for a rant!

I have tried to contact Fliton through their website also to personal e-mail address supplied by Ali from Al's Hobbies in the UK. There must have been at least six e-mails sent and i know they have received them.

Ok why i have i tried to contact them?
1. My first Edge 540 '60' size left wing completely snapped off, the bands did not come off the retaining plywood hooks aircraft at 50% power performing fast rolls actually had done between 4 - 5 rolls then bang!
Resulted in plane being wrote off.

2. My second Edge 540 which i brought to replace the first, (beginning to wonder why i bothered) one of the plywood hooks completely missing from right hand wing panel! Sent picture to Fliton so much for their quality control! I will never bother with their ARF's again which is a shame as they fly great...

Ok emails sent with reference to both planes and Fliton what do they do? absolutely NOTHING !!! they cannot even be bothered to reply....CRAP SERVICE

end of rant....[&o]

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Did you try to call them???? How about posting proof showing the contact attemps

thats a crappy situation to be in. Hope they clear it up. Like Bill said, show proof here, it might help your cause once they get wind of it being posted on a forum

matt

Good idea to post details!! No i have not tried to call as i wanted Fliton to see the picture of the wing part they had left out... i thought that they would have replied once they had seen it....


--------------------------------------------------------------------------------

From: Alan @dsl.pipex.com]
Sent: 07 August 2007 17:14
To: '
Cc: '
Subject: Broken wing panel on Edge 540



Hi Samkim,



I got your e-mail address from Ali Mashinchy who said that I should contact you about my wing panel breaking in flight.



I have been testing the XPS radio from the states and was flying this in an Edge 540 with YS63S engine. I had a problem where I got un-commanded aileron movement which made the Edge 540 go into a axial roll which resulted in the wing panel snapping off. The left wing panel did not pull off the carbon tube as I had put carbon wing hooks on top of your plywood ones and after the crash the wing bands where still attached.



I have tried sending e-mail from your web site a week ago but got no reply so I asked my friend Ali for a contact e-mail at Fliton who would help.



I know we had a problem with the XPS we were testing but the wing should not have broken can you please comment on this?



This is the link to the XPS forum that I set up you can see some pics I am sorry I can not show you broken left wing as it went into a lake and can not be recovered



Link: http://www.rcgroups.com/forums/showthread.php?t=719716





Look forward to hearing from you.



Regards



Alan














The above e-mail is with regards to my first Edge 540. This below is regards to my second edge 540.



Dear Sir



I have just received my second edge 540 from Hobbyhorse in Wisconsin (not mini one) 60 – 90 four stroke, the first one the wing panel snapped in flight I did write to you about this but never got a reply.

The left wing panel has had the band retaining hook left out ! Is there any quality control at the factory? I have a picture of this.



Alan



This is one of the receipts, also there was several attempts to send them e-mail but that had to go direct from there contact form on their web site so no proof etc.

This is a receipt for the mail you sent to
<[email protected]> at 9/5/2007 4:46 AM

This receipt verifies that the message has been displayed on the recipient's computer at 9/5/2007 9:35 AM

That's enough proof for me, sick em'

For me I don't bother about manufacturer customer service when there are issues such as broken parts, missing parts. You contracted to purchase the plane from the hobby shop. Why not get the hobby shop to resolve things with you? If the first broken plane is not of merchantable quality, that is if it really broke due to the plane not being good enough. For the second plane, they (LHS) sold you an incomplete plane. Return the second plane and change it for a new one. Am I missing something here? Its just basic consumer rights and contract law.

Dude ... you are British ... there is the Sales of Goods Act, implied terms as to fitness for purpose and also sales by description. Then you have the Consumer Protection Act there too. Unless you purchased the plane from the US then you might have issues ... Remember you handed cold hard cash to the hobby shop and not the manufacturer. Keep that in perspective.

Yep i brought the plane from the USA it did cost quite a bit to get it to the UK there are none available in the UK till end of October.... being realistic i will make a new hook out of carbon etc but that is not the issue, it ****** me off when they cannot even bother to reply hence i resorted to posting on web etc i have no problems what so ever with HobbyHorse that sold it they would not have know, in fact the help they gave in sorting out shipping was second to none it's just the arrogance of Fliton what's the point of sticking a contact page' on their web page but they do not even answer when customers have genuine issues.... STUFF EM!

Hey guys, while I appreciate the posts with the proof I asked for I still need everyone to watch the language and stuff...I understand the frustrations but it can be done in a civilized manner so lets please keep it that way

I have still not had a reply to any of the e-mails thus allowing for their whole dept to be on holiday at the same time! Typical of a whole range of companies in the world today Fliton are just interested in getting your $$$$ and they are not interested in any customer support. Has anyone out there had dealings with Fliton ie managed to get them to respond to e-mails etc?

alan

i had a similar problem the right wing from what i can tell separated from the airplane in midair just leaving the wing truss with rubberband holding it in place.[i think that's what it's called] but anyways i called fliton and they had me send photos and a week later i talked to them and they cut me a good deal with a new plane. they did tell me that it was hard to say what was at fault and that is true but its nice to know that they do stand behind there product and i found the customer service to be nothing less than great. i found that it's usually easier to get good help by calling that just by sending an email.

Hi James

Glad you managed to get service out of them, BUT when their web page has a direct customer support contact page/link you would expect them to reply, as i had spent enough time and money i was not going to waste $$$ on phone calls from the UK.

I have my second edge 540 flying at the moment with the YS63 and it is flying great but i have lost confidence in the wing structure i feel like i should rip back the covering and re-glue all the joints wit hysol 9462 that's what i use on my Jets. I have used the glue around all the joints on my second Edge where the wing tube is assembled in the fuz. I do believe the wing failures that i have heard or seen comes down to quality of gluing also my second kit had one of the wing band hooks missing out of the wing and again Fliton never responded!

Alan

when my new fliton arrives i will do the same thing double check the wings and more than likely ad extra glue. just to make sure. the plane is the cheep part the engine and electronics cost way more im sure you know since you use ys engines and i dont want to crash test them again. im not sure who you talked to and where but i talked to the US department and the person i talked to was more than helpfull. i have only been flying just a few years and only been flying arf's and believe me i have found a lot of manufactoring problems with other planes. one of which crashed. before the plane crashed i called the technical support and because i knew the plane was not right other than slow wide manuverse it would drop a wing and i had other 3d pilots fly the plane and they said it was not right. but anyway the tech support told me it was normal for a 3d plane to do that. well i lost a plane after just a month of having cus it dropped a wing and could not recover in time.