Mike,

Also, they'll tell you they've been busy, which they may be busy, but you need to press them to get busy with your AXE CP or it'll sit. One of the guys here said Hobby Services had his heli for 8 weeks and all they did was send him out a new heli. Really now, how long does it take to print out a UPS shipping label and give it to the UPS guy? It only takes me 30 minutes to drive from my shop to UPS. Printing out the label and paying took all of 10 minutes. So what were they doing for the 7 weeks, 6 days and 23 hours? Not working on your heli!

I've spoken with 2 technicians and one customer service rep at Hobby Services. They seem nice on the phone, but there is more to customer service than being polite on the phone. There is the actual service part of it too. If enough people get tough with Hobby Services, Heli-Max and Tower Hobbies, they will have to improve their business practices and customer service or we as the "almighty valued customer" should take our business elsewhere.

Ted