Hi I wrote a post on BYA a couple of weeks ago. yes they dont sent E-mails most guys will tell you that you will get an e-mail from them after you get your Items, I didnt and I played the E-mail game I sent 6 E-mails and never recived one back. I did get my Items Half of them anyway. I ordered a SturmTiger conversion kit and I got the Hull part That was it. No late road wheel covers no Loading crane or any small detail parts. I E-mailed them about it what good it did I STILL havent heard from them. I will never order From BYA again.... I live in IL and they are based in PA... I ordered from Rctank.De and Axel's both in Germany and I get my stuff in 5 days...!!! BYA took 2 Weeks!!....