Listen, you don't owe me any money. I did not lose $197. "Somebody" ran my card twice. When this is done, it shows as a "pending action." This puts the money on hold and cannot be used at all until you process it. Had you processed it, only $197 would have been taken from my account and the other 197 dropped. Problem with this is he ran it twice, had he run it 4 or 5 times, it would have tied up nearly $1000 until you process the order for only $197. This is how it works.

I was at a Panda Express 2 weeks ago. Bought my kid a gift card for $60 to use between classes. Idiot behind the counter was having problems running the cards as they would not "take." So every time she ran a bad gift card, she ran my debit card. I finally said what the *&%$ are you doing? She finished, I came home and had $360 as 6 "pending actions"on hold for 4 days until it dropped off.

Things have been weak with your company a long time, you know it, we know it, so fix it and be done with it