ORIGINAL: marcus58
I ordered one of their mirco helos. I thought it would be fun in the house. It only had a fly time of one minute tops. It was advertised as ten minutes. I followed the directions to a T. I sent it back and they informed me the directions were wrong...nice. They said a first charge should have been five hours. Per the instructions the first charge is 1/2 hour. I asked for a credit to purchase a Falcon 40. They finally sent the Falcon, but only because I kept calling and emailing them. As another gentleman stated this operation is truly a couple of guys in a warehouse answering a phone. I'll let you folks know how the new helicopter does. I don't think I'll deal with them again.
That doesn't sound like a huge problem though.
Most initial charges do have to be longer to "form" the battery, but you could have gone in and done this after the fact.
Were you given the Falcon or credited towards it?
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John who answers e-mail and PM's here has been fantastic whenever I've had any problem.
Cyclic was immediately responded to when he posted in the support forums.
I've never bothered phoning them ( though they have phoned me once or twice, and I assuming everyone here is correct about trying to call them ) but they have been quite responsive whenever I've had any issues.
I really don't care if it is a "couple of guys in a warehouse" if I'm getting good value for the money and what I order arrives in good shape.
While with me it's screw me once and I'm gone... yet I've done very well with Nitroplanes on over 20+ planes. I can't speak for Raidentech, but I can for Nitro...