this sounds like one person who is running a buisness from his house. some of the terms he used like,,pissed off,ticked off,etc and the typo's are not a sign of a reputal company. thats why you are on hold so many times for so long.. i bet everytime you do get through you speak to the same person..he might be big enough to have a buddy help out. and what company would give you a 500 dollar credit for an honest mistake. companies just dont do that.. first off he did not charge you. he just is holding up your money because he ran it twice. but since he knows you wont be charged he can make that 500 dollar offer. i know what you mean about your money being tied up as a result of pending charges..

i been through a VERY simular situation.. you say several companies you called have the same music playing while on hold. of course all are the same.. makes perfect sense.. do a reverse look up of his phone number.. maybe a couple different cell phones.. why no toll free number for such a huge company???

[Shopping at "Banana Hobby" means “Customer Satisfaction” . We put our customers in our number one priority! ]


doesnt sound like you are getting treated like this.

i have 2 friends.. one sells cinnamon roasted nuts on line. he advertises many kinds and gift baskets and what not. he website looks like it is a million dollar company.. he runs it out of his townhouse kitchen. when he gets an order he runs up to the store and buys the nuts they orderd. takes them home and prepares them then ships them out. he has nothing on hand.

another guy i know works at a vitaman store.. he is a sales clerk who gets a 20% discount. so he started an online store of his own selling vitamans.. what he does is list every item he can get at the store on his website. when he gets orders he buys them with his 20% discount and ships them out. not to mention he marks up the price to begin with.

i am not saying this is the case here.. but things just dont make sense.. especially when the store uses the term,, pissed off.. come on..

i know i am going to hear about this post my this is just my opinion.. i have been wrong before...