Charles,

A pal has one of these with no issues. It is actually a very nice model that I wouldn't mind owning. Sounds you got a couple that were built on the Chinese equivalent of a Friday or Monday...<G>

When dealing with Horizon, you have get farther up the food chain sometimes. They do employ some college kids, etc., who are just there for the paycheck and don't know (or want to know) squat about the hobby.

I have run across several of these; one actually tried to take his job seriously and attempted to BS me on something. Gotta give him credit for trying...<G>

Anyway, whenever I come across this, I just politely blow the person off and get one of the "suits" on the phone. It may take a couple of days. I know, sometimes the extra cost of phone calls and aggravation isn't worth it, and you say to hell with them, I'll never buy anything else from THAT company. I know that feeling well; got several T-shirts to prove it.

But Horizon generally stands behind their products and will do what it takes to satisfy a customer. Get hold of one of the customer service types; the "techs" don't have much, if any, authority to do anything.

Steve