My guess is most of you have never been salesmen or had sales training.
I don't mean that to sound critical. It's just that if you've never done it it's difficult to understand the driving forces and preasures that go into selling something.
First off, jblaze's 4 questions are not a bad idea if a customer walks in and says I want an rc. But these guys said they wanted a nitro 4wd truck. No need to narrow it further, you know what they want, a 4wd nitro truck.
Leaving all personal opinions about any of the choices availabe at the store - Revo, T-Maxx, Savage, MGT, LST2, Aftershock are the ones mentioned - out of the discussion (and I own 4 of those so I DO have opinions about them) I'd like to point out a few things.
The salesman did his job. He presented the customer with three choices. Believe me, if he had presented all 6 the customer would likely have been overwhelmed and I guarentee that they would have said something like "which one do you like/would you buy/is best" and he would have pointed out two or three and explained why. Which two or three would depend on LOTS of different things (margins, stock, contests, personal opinion, experence, etc) and my point was, we don't know what forces were driving his reccomendations. One other point. If the sales guy had presented all six trucks and disscussed all the pros and cons of each, how long would it have taken to fully disclose all the highs and lows of each? We do not know what kind of time constraints were in place for the salesman. For all we know he may have done just that the day before and been chewed out by his manager for neglecting other customers.
My point here is that the salesman did not necessarally do a bad job. To the contrary, he may have been doing a good sales job.
We tend to look at incidents we see from the hobiest point of view but the LHS's have to look at it from a buisness standpoint and the bigger the store - like a chain store - the more it's a buisness.