Have had repeated excellent experience with Digitech / Mr. Sandor Kruise as well.
He is very fast in processing orders at any time and offers sometimes bargains even without you asking for it.
His explanation is fully acceptable, but I would feel frustrated too if an opportunity slips through my hands.
This is common with second hand stuff. Got it a few times too on eBay lately, and then you regret your own slow reaction speed or your too low initial bid. [:@] I did.
Would not be fair to push him by means of this forum to sell a new or other product at a discount.
It's up to him and the client to work something out, not up to anyone else...