Dear Nitroplanes Support,

The person who processed my order neglected to read my note (accompanying my order), which clearly and reasonably asked that Nitroplanes not bill my credit card if my items were not in stock. The item was in fact not in stock, but Nitroplanes went ahead and billed $20.96 to my credit card (ending in the numbers 4381), anyway.

After many failed attempts, I finally got a hold of someone at Nitroplanes (a couple of weeks ago), who said he would issue a credit of $20.96 back to my MasterCard right then and there; yet I still have not received any such credit.

This is not about the money, but rather, the principle of the matter:
1) Nitroplanes should not have listed an item on their website as being in stock when it was on backorder.
2) Nitroplanes should not have charged my credit card for an item that was not in stock.
3) Nitroplanes should've immediately issued a credit.

I am very close to reporting this incident to MasterCard as a fraud, and letting the authorities sort it out.

I will give Nitroplanes one last chance to make this right. It only took 3 days for a charge to debit my account, so I would expect that it shouldn't take more than that for a credit to post.

Joseph