No matter who I order from it seems that UPS and Fed Ex are just crap these days. Then the shipping company claims that it was not packages properly, and never back the insurance you put on the parcel. Hell last year the crushed a full sized Cessna 182 engine mount so bad we had to get one from Cessna at the tune of $5000. It was shipped in a Cro-moly tube and plywood box for Christ sake. UPS gave us $150 and the shop ate the rest. I have seen a full-sized Cessna 182 crash and kill all four people and the engine mount was in better shape then the one we got back from UPS.