Good Evening

I would have replied to this thread a couple of weeks ago, but was pre-empted by the death of my Uncle.

As Terry said, GNM is a home based business that is run by me with the help of my wife. The last six months or so have been trying due to projects around home needing completion and the ever increasing demands of our now two year old son(How time flies!). Both my wife and I have full time jobs as so we are not always able to answer phone calls during the day. I do try to return phone calls/e-mails the same day, but I don’t always get to them before late in the evening. I am arranging to have a service that can take calls for me during the day and relay the messages to me electronically, but that is still a couple of weeks away. In the meantime I am filling the orders that are coming in, reviewing/clearing up outstanding orders as quickly as possible and working on some product development projects. I need to continue to work at being more prompt in my replies to inquiries though.

In response to some of the comments made here:

Cody – Please send the wheel set back and we will give you a full refund.

KC36330 – I replied to your e-mail at 1:30 or so from my Blackberry. Since I wasn’t in the office and very close to the UPS cut off time, I didn’t know if I could get back to get it out. As for not having any valves, I had 30 in stock ready to go, both with and without gages.

Bob1393 – I’ll call you shortly

Kerr Jr. – Couldn’t find any backorders for you. Please let me know what was missed.

For reference, the best way to get hold of me is via e-mail([email protected]) which is forwarded to my Blackberry. When I get the answering system up and running, that will go to the Blackberry as well. Orders can always be placed though our website at www.greatnorthernmodels.com and there is a field for any special instructions during check out. We process all our orders off line and we do review each order and advise if there is a shortage. Over the summer we will also be adding stock counts for items so that you can see what and how many of those items we have in stock.

I hope this clears things up some what. We will continue to work at getting better a supplying quality items at the best prices.

Sincerely,
Ed