Any one else experiencing this? I have my own gripes (the most recent one, a smoke kit that Eric was supposed to send me several months ago that has yet to arrive without any updates as to why its taking so long), but I also know a gentleman here in AR that purchased a brand new Falcon that had a problem from day one. Eric Clapp asked him to return it and after a month it has not been returned fixed or replaced. Moreover, no one has called to let him know what is going on with it. What happened to the "7 Day Turnaround" that has been bragged about so much?? Also, emails are not being answered. I don't know about you guys but this is poor service. It's certainly not the "Second to None" service that they so proudly claim. That Falcon should have been immediately replaced with a new one similar to the replacement I personally got on my first Rhino (which only took about a week or so - last year I think the replacement was in the mail before I even sent the other one back).

This company has hung it's hat on SUPERIOR customer service and these things fall way short of that goal. It's like trying to sit on a stool with three legs. Take one of them away and the stool falls over. Well, service is one of the Artes Jet Gulf Coast legs and without it the company will continue to lose buisness.

As it stands with me right now. I doubt I will purchase another one unless some REAL changes are made. He already lost my buiness on the last 20 lb turbine I bought a few weeks ago.

Andy Andrews