My guess is as the sales of the turbines increases ,the service requirements increase,but the service department may not be growing.I had to send a turbine in for service last fall,(had three cycles on it).It took 4-6 weeks to get back.Definently slower than I expected ,considering all the hype of speedy service.If sales continue to increase and service does not,it will get worse.I still do not consider this bad service,but not as speedy as they have been known for in the past.
Joe