i highly doubt any meeting has taken 'Several Months' and it really shouldn't take a public posting to get the service you paid for.

when i was looking for a new 14# class turbine i called Artes Gulf Coast and got the machine that he was in Mexico so i shot an email asking a few questions about the Super Bee and i got quiet a few back and forth replies within an hour or so, this was just a few months back, i was impressed with the prompt responses but i decided to stick with the tried and true (and purple) instead.