ORIGINAL: bevar
Gee Andy,
Been hitting the bottle a bit too hard or are you doing your best to make something out to be much worse than it really is. If your friend is having issues with Eric, have him gripe about it. Posting 2nd and 3rd hand information as a way to push a point you may have pretty much takes the wind out of your sails...most people would discount a great deal of your post when you start dumping hear say into the argument.
Bevar, *** do you think you are to make such comments? Have we met? You are making some really broad assumptions here. Being the person who was impacted by the problems that I posted, I think I am the best person to determine how "worse" a situation really is. It is my money that was impacted NOT yours. You have no beef here to make your broad assumptions so I would suggest that you find out some facts before making them.
Regarding my friend, he doesn't even have a RCU account and has never posted on RCU as far as I know. He is new to the hobby and I was one of the ones who personally recommended Jet Central Turbines to him. As a result, I feel quite responsible for helping him resolve his situation. Eric has now contacted him and he has located his turbine (today) which was apparently being held up in customs. I believe that he will now get his turbine back by the end of next week.
I seem to be able to talk to Eric almost every day so why you are not able to get through to him is a mystery..maybe check the number. I have four Jet Central turbines (2 Super Bees, a Super Eagle and a Rhino) and have had nothing but top notch service when needed. As a matter of fact...I had a turbine replaced OVERNIGHT last year at Super Jets South when my Eagle spit a blade in flight. To get me back in the air...Eric called the factory and they overnighted me a new engine just so I could continue to fly my F-15...now that's service.
Apparently you are incapable of understanding simple english. like I stated, I had ALREADY called Eric on several occasions to discuss this issue. The issue was over 6 months old. What would another call accomplish?? Should I have called to threatened Eric that I would post this on RCU if he didn't send the merchandise? No, that would be rediculous. I took it to the forums so that he would take the issue more seriously than he had been over the past months.
Bottom line, how ever you want to look at it, the issue is resolved now because Eric sent me the tracking number showing that he sent the kit today. (Now that is the customer service we are all used to!) Thank you Eric for finally sending it.
Lastly, the topic was that customer service was slipping. Not that Artes Jet Customer service is terrible - Slipping.. Everyone can improve on their business tactics. Mine, yours anyones. No one can claim to have a perfect record when it comes to dealing with customers. Just because you had good service last year doesn't prove anything. I too have had service to that level that you speak of at the rally. What we are talking about is RECENT events not the service you had last year.
Littlepiston...the reason your posts usually get removed I would bet is because all you ever do is post harsh negative things about Eric and Jet Central. Do you even own a Jet Central engine?
Beave
At any rate, I belive the whole topic is a moot point right now as Eric has stepped up to the plate and shipped me my merchandise that I paid for and taken care of my friend who was out a Turbine for over 4 weeks. I hope that I will never have to make a post like this again because I really like Eric and 9 times out of 10 he does a great job.
Andy