I've ordered gear from them a couple of times. The first time I ordered, no problem, gear arrived in a couple of days. 2nd time I ordered, I had to call twice in a two week period to get them. I like the gear and the quality is great, but I probably tried to call them about a dozen times to get 2 answers.

And never got a response through e-mail either.
Not sure what's going on there, unless they're at one of the big events like topgun, or going to SEFF.