Agreed...
A live person is the best way to get your concerns honestly addressed. That's the reason at Toledo a few years back I approached Steven Chao [Mr.Cermark] with pieced of my crashed Cermark Pitts. The manufacturer of this plane had "forgot" to glue much of the wing which lead to it's demise. This was probably my 6th Cemark plane so with that you'd think that I at least deserved an explanation or even an apology With the proof in hand and face to face , Mr Chao just ignored me and when I persisited , he got rather rude. Cermark's customer service at it's best. I've spoken with other modelers who have had similar experiences with this company. Also , consider his actions at this year's Toledo show. Based on my experience, I guess the lesson is..... it's OK to deal with Cermark until you have a problem.