YIKES, Thats pretty poor service. I used to work for a snowmobile manufatcurer in the mid west and when we did consumer shows you were always very willing to help anyone who had an issue. The sales guys used to love to bring techs or engineers because we could talk the talk and help. The last thing you want is a flaming customer in your booth spewing bad press because you couldnt or wouldnt help him. Introduce yourself, walk away from the booth with the customer, listen while you walk, agree to their problem and give them a resoluition or your contact info because you may not have the answer. Those were the rules of engagement and I believe they are still sound today. I guess I was unaware of Cermarks service, or lack of...............

103/17