Well,

After being in customer support and service for some 20+ years for an OEM what I can say is at least he cares enough to come onto a forum and defend himself and his company. He even left the door open for people to call him, that takes some salt! I hope the fellow who talked to him at the show does call him, work it out and post his results. It would be a good indicator to me that Cermark is pro-active in dealing with issues. This one is very visible right now so I would expect it to be taken care of in some manner. I didnt say anyone was right or wrong but I am sure there is a solution, there always is.

For the record, Its nice to see someone willing to talk to people instead of insulating themselves behind the walls of their call center. Direct communication is something you dont often see anymore, a rare quality these days indeed. I think his post anyway was honest. [)]

103/17